Service at Going Going Gone

I just rated Going Going Gone awful for service at Docoloco.

ORIGINAL COMMENTS: I just bought an $800 garden umbrella from this mob and realised as I was driving home that it wouldn’t fit with my table. I made a U-turn and went back. The salesman refused to provide a refund and would only give me a store credit. These guys care little about their customers. BUYER BEWARE!!!!
UPDATE: Today my wife went in and after a bit of an argument Going Going Gone agreed to refund $750 of the $799 we paid. Firstly, thank you Going Going Gone. I genuinely appreciate the (partial) refund. The thing is that while Going Going Gone may well have been acting within the law, that’s not really the point. They showed a poor attitude to a (repeat) customer and I was very unhappy. I’m glad Docoloco gave me an opportunity to have my say and I’m also glad Going Going Gone came to Docoloco to have their say. It was a real Cluetrain Manifesto moment – www.cluetrain.com. The world is changing and businesses are learning that sometimes doing the right thing is good business practice in a world where consumers are able to share their experiences with a few keystrokes. Some businesses are just learning a little slower than others. My rating still stands. My experience was a bad one. Now … back to some positive recommendations. They’re more fun.